IMS Premium Support and Help Desk

AN OUTSOURCED SOLUTION TO ELIMINATE THE CHALLENGE OF HANDLING INTERNAL IT SUPPORT ISSUES.

Partnered for Success

User adoption is one of the key factors that allow organizations to maximize return on their Oracle Primavera investment. Once an organization completes an implementation of a new or existing system, ongoing support is critical to the overall success of the application. 

Most organizations work to resolve support issues internally, pulling IT and project management resources away from their projects. Unfortunately, in many cases this ongoing issue can jeopardize the success of the overall solution and may begin to effect the bottom line. 

IMS recognizes this challenge and offers an outsourced support solution to take the burden off your internal teams and into the hands of our Oracle Primavera specialists.

Leverage Our Expertise

Our premium support/help desk solution ensures your users and IT support team have easy access to experts when needed. IMS Premium Support packages have proven to help organizations mitigate risk, reduce cost, and maximize business value. 

Tailored for You

IMS Premium Support provides you with flexibility and cost savings by providing application expertise so there is not need to hire your own application expert, allowing your organization to focus on its core competencies. 

Premium Support clients have access to the IMS help desk staffed by our team of Oracle Primavera and IT experts. Our IMS Premium Support team will become familiar with your organization's use of the application and will be able to provide a personalized level of support.